NLK Distributors Return Policy

1. Return Eligibility

At NLK Distributors, we strive to ensure that our customers receive high-quality products. If you are not satisfied with your purchase, you may return the item within 30 days of receipt, subject to the following conditions:

• The item must be in its original packaging and in unused, undamaged condition.
• Any tampered, broken, or missing parts will void the return eligibility.
• Returns are only accepted if the item meets the manufacturer’s return standards.

2. Return Locations

Customers can return products to the following locations:

• Regional Centers: Items may be returned to our designated regional centers.
• Centralized Warehouses: Returns can also be sent to our Durban or Johannesburg warehouses.

3. Undelivered Goods & Re-Dispatch

If an order is not successfully delivered due to reasons such as incorrect address, unavailability of the recipient, or refusal to accept the parcel:

• The package will be returned to our distribution center.
• The customer has the option to request re-dispatch at an additional cost, covering:
  • Re-delivery fees
  • Warehousing and handling charges

Failure to make payment for re-dispatch within 7 days will result in order cancellation, with no refund provided for shipping and handling fees.

4. How to Initiate a Return

If you need to return an item, please follow these steps:

1. Contact us via email at info@nlkdistributors.shop to request a return authorization.
2. Provide the following details:
   • Order number
   • Product name
   • Reason for return
   • Pictures (if applicable)
3. After approval, return the item to the designated return center or warehouse.
4. Once received and inspected, we will process the refund or replacement.

5. Refund & Processing Time

• Refunds will be processed once the returned item is received and successfully inspected.
• Refunds will be credited to the original payment method within 7-14 business days.
• Shipping fees, warehousing charges, and handling costs are non-refundable.

6. Exclusions & Non-Returnable Items

The following items are not eligible for return:

• Items that are used, damaged, or missing original packaging.
• Custom or special-order products.
• Perishable or consumable goods.

7. Policy Changes & Updates

NLK Distributors reserves the right to modify or terminate this return policy at any time without prior notice. Customers are encouraged to review this policy periodically.

For any return-related inquiries, please contact us at info@nlkdistributors.shop.