1. Customer Support

NLK Distributors is committed to providing efficient support for all customers regarding:
    •    Order inquiries (tracking, delays, cancellations).
    •    Returns and refunds (as per our return policy).
    •    Product issues and general assistance.

Customers can reach out via email at info@nlkdistributors.shop for any concerns.

2. Seller Support

Sellers can contact NLK Distributors for assistance with:
    •    Account registration and product listing.
    •    Warehousing and logistics support.
    •    Payment and delivery issues.

For seller-related inquiries, contact sellers@nlkdistributors.shop.

3. Response Time

We strive to respond to all support requests within 24-48 business hours. However, response times may vary depending on the complexity of the issue.

4. Support Availability
    •    Support is available Monday to Friday, excluding public holidays.
    •    Email support is the primary method of communication.

5. Policy Updates

NLK Distributors reserves the right to update or modify this support policy at any time without prior notice. Customers and sellers are encouraged to review this policy periodically.